Experience with a variety of desktop operating systems, including Windows and Mac OS mobile operating systems, and a wide variety of software applications, including Microsoft Office, Google Workspace, anti-virus, and software utilities.Required Knowledge, Skills and Abilities: As part of a desktop support team, collaborate to provide Tier 2-3 support to all Apple and Windows endpoints, tablets and mobile devices (including those in employee offices, labs, classrooms, etc),.Work closely with IT staff for diagnosing problems and developing solutions for software issues and projects.Act as TCNJ representative when communicating with vendors for support and planning.Performs preventative maintenance and installs upgrades and options on various computer devices, workstations hardware and software.Responsible for supporting Adobe Creative Cloud products and Management console.Responsible for providing daily Tier 2/3 desktop computing, software support and network printing support for assigned TCNJ departments and users.Occasional weekend and off-hours support for special events, including alumni weekend, and graduation may be required. Excellent customer service with the ability to exercise excellent judgment, tact,Ĭonfidentiality, and diplomacy in all interactions with the campus community is also required. This position will strive to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution, communicating promptly on progress, and handling clients with a client-focused professional attitude.Īs this position interacts with all members of their specific schools and or departments, the candidate should have strong interpersonal skills, excellent social skills, independent problem-solving and decision-making, self-direction, and ability to handle a complex workload all while keeping integrity at the forefront. We are always seeking to find new ways to deliver the highest level of support and technical guidance possible for our end users.Īs an IT Support Specialist, you will diagnose and resolve technical problems with desktop computing hardware, software, mobile devices and network services, potentially develop and deploy lab images and lead/assist project work as assigned. We work with an emphasis on triage and escalation, initial assessment, research, and resolution of incidents and requests to minimize the disruption of students, faculty and staff performing their work. User Support Services team members provide high-level, user-focused, technical support services to The College of New Jersey faculty, students and staff. The College has a strong commitment to achieving diversity among faculty and staff, and strongly encourages women and members of underrepresented groups to apply. To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer.
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